Support

How can we help?

Answers to common questions are below. If you can't find what you need, email contact@elisio.app and we'll get back to you.

What do I need to run Elisio?

A Mac running macOS 26 or later.

Which files can Elisio redact?

PDFs (digital and scanned), PNG, JPEG, TXT and CSV in the free edition. Word (.docx) and Excel (.xlsx) with Pro. Older .doc and .xls files need to be saved in the newer format first.

Why did Elisio block my save?

Before saving, Elisio searches the new file for every value you chose to redact. If one can still be found, it blocks the save and shows you where, so you can fix it. This protects you from sharing a file that isn't fully redacted.

Elisio missed something. What should I do?

Draw a box over it or type the text in the review screen, and Elisio will redact it. You can also add it to the Dictionary so it is always redacted in future.

Does Elisio change my original file?

No. Elisio always saves a new copy and leaves the original exactly as it was.

Is there an iPhone or iPad version?

Not yet. An iPhone and iPad version is planned.

Reporting a problem

Email contact@elisio.app with:

• your Mac model and macOS version (Apple menu → About This Mac),
• the Elisio version (Elisio → About Elisio),
• the type of file (for example, a scanned PDF or an Excel workbook) and what happened.

Please don't attach your documents. We never need them, and keeping personal information off email is the whole point of Elisio. If a file is needed to reproduce a problem, we'll ask you to create a version with made-up details.